FAQ by Guest

Check in is at 4 pm.

No, there is NO check-in office, you go straight to the cabin @ 4pm

If it’s after 4pm, then you do not have to call, go right on into the cabin.

No, sheets & towels are provided. Based on what type of beds are in your cabin, this is how many towels that will be provided:

• *King or Queen bed will have 3 bath towels
• *Full bed will have 2 towels
• *sofa sleeper – 2 bath towels
• *full bunks – 2 bath towels for each bed
• *twin bunks – 1 bath towels for each bed
• *each guest will have 1 wash cloth
• *each bathroom will have 2 hand towel

Most of the time GPS will take you straight to the cabin but we do provide “turn-by-turn” directions that will be emailed to you with your cabin info. You can also access these directions in your Bear Tootin guest login\ Mobile App

No, since there isn’t a check-in office

We can never guarantee an early check-in but if you do arrive early, give us a call, and we can let you know the status of your cabin.

Yes, your password will be in your cabin info, posted on the refrigerator, and in your Bear Tootin guest login\ Mobile App

Your belongings, food, and supplies (toilet paper, paper towels, trash bags, etc. – we will provide a started set that will last a few days)

Yes, most of the cabins that have “ify” cell service will have a land line phone in the cabin.

Just give us a call, text, or email & we will be happy to extend your days if they are available.

No, we wish we could provide this service like a hotel but most of our cabins have a washer & dryer.

Gas grills will have a propane tank (if you run out, let us know & we will bring you a new one). Charcoal grills; you will have to bring or pick up charcoal, lighting fluid, & a lighter. Any of these can be purchased at any grocery store or gas station.

In your check-in info, you will have at least 5 direct cell phone numbers that you can call or text. You can also call our main line 865-366-4004 & press #2, which will connect you to the maintenance man that is “on-call”. The third option is to create a work order (you can even attach a picture) on your Bear Tootin Guest App, that will send us an alert message.

No, they will be a set in the cabin

Don’t worry! We will email you a UPS return slip, you fill it out, send it back to us, and we will happily ship it back to you.

Please let us know, so we can get it replaced or have you ship it back to us.

Yes, just let us know that you would like it

No, you are on vacation & we want you to enjoy it up to the last minute! You don’t have to do any “chores” …just make sure the door is locked behind you.

Yes, only in our “Pet Friendly Cabin“

All of our cabins are NON-SMOKING, but you are allowed to smoke outside.

Just a few of our cabins offer Military. Most of our cabins are “Flat Rate” & don’t offer any other discounts, because they are already at a discounted nightly rate.

Our 1br’s minimum is 21+ years old & our 2br’s are 25+ years old

Through our website, VRBO, Home Away or giving us a call

You can use anything that is Visa, Master Card, American Express or Discover

Eastern

Most of our cabins will have a Christmas Tree for the holidays. If your cabin will have a tree, it will say “Will have a Christmas Tree”. Cabins that have more decor then just a tree, will say “Cabin is decorated for Christmas” in the Amenities Tab.

Some of them are not motorcycle friendly because the road is too steep, its gravel, or the driveway is not flat. If a cabin is suitable for Motorcycles, it will say “Motorcycle Friendly” in the Amenities Tab.

No

Yes, some type of deposit will be needed to block off your dates

Each cabin has an outside trash can & most of them are a steel bear proof cage

No, there is more than just “cleaning” that has to be done. The cleaning fee pays for the trash pick up, hot tub chemicals, supplies (toliet paper, paper towels, trash bags, etc), laundry & the time it takes to clean the cabin.

Yes, you can make a payment through your Bear Tootin Guest App or by giving us a call & we can take it over the phone.

If you paid for the "Vacay Protection" when you booked your reservation, this will protect you from financial losses you may incur due to unexpected issues preventing you from traveling. This protection policy will allow you to cancel your reservation up to 7 days prior to check in and receive a full refund (minus the cancellation guarantee fee). *Some of our properties are managed by the owner & they have their own cancelation policy. *You can find the cancelation policy at the bottom of each properties description & in the rental agreement after you book.

You can move your dates to another time (but must be for the same property originally booked) or lose all money already applied to the reservation.

If you paid a "Non-refundable" damage fee - you are covered for the amount you paid. If you paid for the "Vacay Protection" then you are covered up to $250 dollars of unintentional accidents to the property

*Cancellations: allows you to cancel your reservation for any reason up to 7 days prior to check in and receive a full refund (minus the vacay protection fee). Inclement Weather: Some weather conditions can prevent or delay travel, no worries, we will work with you on canceling or moving your dates. *Damage Coverage: covers you up to $250 dollars of unintentional accidents to the property (any damages that exceed the $250, intentional or unintentional, will be charged to the credit card on file). *24hr On-Call Maintenance: if you need assistance while at the property, give us a call & our team will be happy to assist you at no additional charge. *Guest App: Make payments, see property info, browse attractions, claim discounted tickets, and so much more in one convenient place for your Smoky Mountain Vacation.

any damages that exceed the $250, intentional or unintentional, will be charged to the credit card on file.